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User Insights Specialist - Credit Union

Results for Sciences / Psychology

The User Insights Specialist understands members needs and continuously improves our digital platform to deliver the best member experience including functionality, usability, and engaging interaction through our digital channels.

Duties include: blending both quantitative metrics and quantitative feedback; partnering with UX designers and Digital Experience Managers to represent user needs; planning, recruiting and conducting user research; designing and leading the execution of usability studies; and creating clear presentations highlighting the impact of customer experience on business results.

Best Jobs: Directly related to subject & skills of degree.

Career Snapshot

Salary Range

$45000 - $105000

Alternative job titles

  • User Insights Specialist - Credit Union

NOC Codes

n/a

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Education Requirements

Normally Needed

Bachelor's or Master's Degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or related subject.

Education Pathway Advice

To explore how you can build on your bachelor's degree:

Download the Post Graduate Guide

Career Pathway Advice

Before Graduation

  • Gain Work Experiences. (e.g., Co-op Education, Internships, Work Integrated Learning).
  • Be Curious. Ask questions about the work environment and day-to-day tasks of a job. This includes reaching out to professionals in the field, faculty, counsellors/advisors, neighbours and friends.
  • Develop Power Skills. (e.g., oral and written communication, teamwork & leadership, problem solving, critical thinking, innovation & creativity, and engaging diversity).
  • Know Your Transferable Skills. Understand how the skills you are learning in your program meet or transfer to the requirements of your intended job.
  • Develop Digital Literacy. Be able to find, communicate, create, and edit files online (e.g., Word, Excel, Outlook, Adobe).
  • Be Grade Point Average (GPA) Aware. Know the minimum grade point average needed for admission to your desired graduate or professional program (if applicable).
  • Pursue Mentorship and Network Opportunities. (e.g., information interviews, developing relationships with someone working in the field, joining professional organizations, job shadowing, or volunteering).
  • Prepare Your Job Search Documents. (e.g., LinkedIn profile, CV/Resume, cover letter, and portfolio).
  • Practice your Interview Skills. Research common interview questions employers use, develop short stories you can use to demonstrate your skills and experience, and seek help from a career centre, family, or friends to do mock interviews.

After Graduation

  • Seek mentorship from co-workers and supervisors.
  • Participate in ongoing learning and professional development.
  • Build network relationships with other industry professionals.
  • Keep your job search documents updated.
  • Research the training opportunities offered by your employer.
  • Build your brand by using social media, LinkedIn, and through professional memberships or associations.

 Spotlight Requirements

  • At least four years of experience in user research, usability testing, and knowledge of design software.
  • A general sense of UI Design and experience working with designers.

Note: You should always confirm admission requirements for your desired program with your intended university.

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